Return & Refund Information

Our Guarantee

We value our relationship with our customers. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us within 30 days of any damage to your Xtenex Laces and we will arrange for a prompt replacement. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise purchase price minus shipping charges.

How to Return an Item

To return or exchange an item, complete the Return Form attached to the packing slip that accompanied your merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the package with your merchandise. Please make sure your package is prepaid. We cannot accept C.O.D. packages. If you do not have your packing slip, please include a letter with your returned merchandise that includes the following information:

  • Your name
  • Address
  • Phone number
  • Order number
  • Item name/description
  • Reason for return
  • Action to be taken (replacement or merchandise credit)

You may use this form for RMA requests:


First Name:

Last Name:

Email Address:

Home Address:





Home Phone Number:

Order Number:

Item Name:

Reason for Return:

Please enter the following code into the box provided:

Please send the package via USPS to the following address, where your return will be processed according to your instructions:
5655 Indian Paint Run
Littleton, CO 80125

If you have questions about our return policy, please call us at 1-888.498.3639 Ext.2.

Please allow one billing cycle for a credit card refund to appear on your statement.
Gift returns will be credited with a store credit only.

The following policies apply to all returns:

  • Customer is responsible for return shipping. cannot be held responsible for returned items that are lost or damaged in transit.
  • Please make sure your package is shipped prepaid. We cannot accept C.O.D. packages.