Our Guarantee
We value our relationship with our customers. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us within 3 days of any damage to your Xtenex Laces and we will arrange for a prompt replacement. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value minus shipping charges.
How to Return an Item
To return or exchange an item, complete the Return Form attached to the invoice or gift receipt that accompanied your xlaces.com merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. Please make sure your package is insured and prepaid. We cannot accept C.O.D. packages.
If you do not have your original invoice or gift receipt, please include a letter with your returned merchandise that includes the following information:
- Your name
- Address
- Phone number
- Order number
- Item name/description
- Reason for return
- Action to be taken (replacement or merchandise credit)
You may use this form for RMA requests:
Please send the package via USPS Priority (with delivery confirmation) to the following address, where your return will be processed according to your instructions:Xtenex (xlaces.com)
8527 S Flower St
Littleton, CO 80128
US
If you have questions about our return policy, please call us at 888.841.4375.
Refunds
- Please allow one billing cycle for a credit card refund to appear on your statement.
- Gift returns will be credited with a store credit only.
The following policies apply to all returns:
- Please make sure your package is insured and shipped with a delivery confirmation number (tracking number). Xlaces.com cannot be held responsible for returning items that are damaged in transit.
- Please make sure your package is shipped prepaid. We cannot accept C.O.D. packages.
For further assistance with returns please contact Customer Support 888.841.4375.
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